Returns
At Hookah partner, we want your shopping experience to be nothing short of exceptional. If you're not completely satisfied with your order, we're here to make things right. Please read our return policy below for all the details:
Unused Items: You may return all UNUSED items within 15 days of the original delivery for a refund.
Restocking Fee: A 10% restocking fee and shipping costs will be deducted from the refund.
Clearance Items: Clearance items are non-returnable or exchangeable.
Prompt Action: Initiate the return process as soon as possible for timely processing. Please let us know what went wrong!
Defective Items: We'll replace or exchange defective or broken items free of charge within 15 days, provided items most be in UNUSED condition.
Customer Responsibility: For returns/exchanges other than damaged or defective items, the customer is responsible for the return shipping fee and possible returns breaks.
Used Items: Items such as used hookahs, used hookah bowls, or any other used accessory are not returnable.
Opened Items: Opened boxes, packaging, containers of hookah tobacco, opened coal packs, or items with a broken "seal" cannot be returned.
Thorough Inspection: All returns will be carefully inspected upon receipt before a refund is issued. Please make sure to make safe shipping.
Refund Timeframe: We will need 5 business days to review your return. Please allow 2-5 days for the refund to reflect on your bank statement once the return is processed.
If you have any questions or need assistance with the return process, don't hesitate to contact our dedicated customer support team.
Thank you for choosing Hookah Pçartner. We appreciate your trust, and we're committed to ensuring your satisfaction with every order!